24 Jun The Perfection of (dis)Ability in the Workplace
Sharing a meal is always a great way to informally discuss goals and celebrate successes with your team, but if you look carefully there is much more to be found....
06 Apr Understanding Customer Behavior is the Key to Sales Success
A CEO I once worked for said that retail is a simple business made difficult by people with Degree’s. I would learn the value of this statement as I progressed...
28 Mar A Culture of Fun
Yep… that was me, store Manager. Nope… not dressed for Halloween, just recognizing someone else’s awesomeness. When I was a store Manager I always had the belief that when I hired...
19 Mar Retail GAS
Are you upset that you are being forced to pay your employees more? What truly matters now is how you manage entry level tasks and performance. If you are paying more...
08 Feb The Power of Working to Death
I’ve had many times in my career when I have had to deal with death in the workplace. By death, I don’t mean an accidental death, although I have been...
31 Jan Why Would a Manager have Lunch with Employees?
Look at it this way, if you are going to eat lunch with people every day, wouldn't you want to have people in the room whose company you’ll enjoy? When...
31 Jan STEEL TOES TO LEATHER SOLES
When you started a new job, did you have the attitude that one day you could run this company? You should have, because it does happen. You just have to...
17 Jan You Had It Right When You Were a Kid… What Happened?
There are many types of personality assessments available these days, but did you know that most stem from a handful of psychiatrists? Carl Jung seems to be one of the...
04 Jan An Expert Salesperson Who Was Nuts About Retail?
When I answered the phone that day, it was Roger. I hadn’t heard from Roger for several months. He had worked for me as a Salesperson at a building supply...
07 Dec COLOR CODING: BUILD A TEAM THAT GUARANTEES SUCCESS
Recognizing the Chaos on Your Team Jim is animated and tends to talk too much. Jane is considerate, but talks too little. Jamal can be combative, and Jamie is overly defensive....
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